FAQs

SHIPPING

Can you ship to my country?
If you are resident United States, yes, we can. We currently don't offer international shipping.


Which Shipping method you use for delivery the product?
We use Standard shipping method so that you can receive the product a fast as possible.


How much shipping cost?
Shipping cost is $5.99

Can you ship PO BOXES, RURAL ROUTE & APO/FPO/DPO addresses?
We will use USPS service for PO Boxes, Rural Route and APO/FPO/DPO addresses.

How much expect the delivery time for receiving my product?
NOTE: Delivery time = Processing time + Transit / Shipping time

Processing time 2 to 4 business days
Transit time 5 to 7 business days


How I track my order?
When your product successfully shipped, you will get tracking information on your confirmation email. However, you can also check via this page - Order Tracking

Please allow to give 24 hours for the tracking information working properly



I want to cancel my order How I do it?
We will be able to cancel the order if the products don’t ship. Once it transits, we will not accept any cancellation requests.


I want to change my address How I do it?
If you put mistakenly or want to change the shipping address, in that case you have 12 hours. In this during, you need to contact us as fast as possible.



RETURN & REFUND POLICY
I want to return my product how I do it?
If you are not 100% satisfied with your online purchase, we will accept returns up to 30 days from purchase for a refund.

ATTENTION: Please contact us before returning the item for eligible the return.

You will need to include these information when contacting us (All information required) -

Order number
Order confirmation mail
Phone number
Proof of purchase

How will I know that my product will be eligible or not for the return?
Customers will not be eligible for the return if 30 days pass
The customer return the product without contacting us.
The item damage or defected by customer
The item opened by customer
The item altered
*All returned items must be in their original packaging and in the same condition in which they were received by the customer.

If you are eligible for the return, you will get return instructions to your confirmation email (Please be ensure that the mail is correct) from our return department.

I didn't receive any mail what can I do?
Don't worry. If you didn’t receive any email, please check your spam or junk mail. If you still didn't find any mail, please don't hesitate to contact with us.

Does Shipping charge refundable?
No. Shipping charge isn't refundable.

I received damage or incorrect items what can I do?
If you received damage or defective items, please inform us as soon as possible.

Does this return policy also apply for guest purchase?
Yes

How can I contact with you?
Phone : 
Email : support@yoycenter.com
Payment

WHAT PAYMENT OPTIONS CAN I USE TO PLACE ORDERS?

We want to make buying your favorite products easy and fast , We accept the following payment options:

American Express
Discover
MasterCard
PayPal
Visa